To help us provide the best service to all our clients, please take note of the following policies:

 

– Cancellation Policy: Appointments cancelled or rescheduled within 24 hours, missed appointments, or late arrivals may result in a booking fee being applied to reflect the loss of reserved appointment time and staff availability. This booking fee is not a penalty or cancellation charge and is applied fairly and proportionately. By booking an appointment, clients agree to this policy.

 

– Colour Patch Testing: For safety reasons, all new clients who have not previously had a hair colour service at our salon are required to have a patch test at least 48 hours before their appointment. This is essential to ensure there are no allergic reactions to the colour products we use.

Thank you for your understanding and support. These policies help us maintain high standards and provide a smooth experience for everyone.